BFF's Custom Engraved Pair Heart Legobricks Necklace Friends Anniversary Gifts for Lego Lovers Genuine Jewelry Gifts for Him and Her BFF

SHOP POLICY

Do you accept returns, exchanges or alterations after delivery?

Due to the custom nature of the item we do not accept returns, exchanges or requests for

alterations after delivery. We ask that you communicate any specific requests through our

message conversation during the order process. We only know about a preference or request if

you specify it in your message. We will always do our best to accommodate your requests!

Do you send photos before you ship items?

Due to the high volume of orders that we create and ship every day we are unable to send

photos or create mock-ups before production and shipment. We do have a photo proof package

listing for purchase if you are interested. We also sometimes share sneak peeks of customer

items on our Socials https://linktr.ee/nerdoutmakingstuff

There are no refunds since every item is custom. If an item breaks in shipment we have insured

its value up to $100 and you can submit the claim to USPS online to have that insurance

amount sent to you as a check in the mail. If you would like more than $100 of insurance please

let us know at the time of purchase. Note that when submitting an insurance claim **You MUST

have photos of the item and the box/packaging and you must retain the box/packaging to take

to the post office if proof of damage is required. Shipping insurance MAY also require that the

customer take the damaged item to a waste yard for disposal and obtain proof of disposal.

**Note that any damage must be reported to our shop within 48 hours of the package arriving.

Do you offer rush production?

All orders will be processed in our standard 3-10 business days. If you need it SOONER you

can purchase the Rush Order Fee listing in our shop, and these items will be processed in 1

business days.

What if my package is delayed/lost in transit or stolen?

"NerdOut Making Stuff" is not liable for packages that are delayed in transit, lost by the shipping

carrier, or stolen-- all circumstances which are beyond our control. Once we hand your item over

to the shipping carrier it is their responsibility to deliver the item-- please contact the shipping

carrier directly regarding delays or lost packages. If you suspect mail theft you can obtain the

GPS coordinates of the last scan point from the shipping carrier and file a mail theft report with

your local police department.

If a sale starts after I place my order will you refund the difference?

The price paid is the price of the item at the time of your order. For example, if the item is in a

10% off sale a week after you order we do not go back and refund all previous customers that

10% off amount.

What if my item is returned to the sender/seller after it's shipped?

If a customer's order is returned to the sender/seller for ANY reason the customer is responsible

for paying for re-shipment.

What are the care instructions for this item?

For clothing items, please wash items inside out in cold water, do not bleach, do not dry clean,

and do not iron directly on the design. What are the sizing details? What if it doesn't fit after I try

it on? A detailed size chart is available in all listings. It is the buyer's responsibility to select the

correct size.

What is a mockup file?

A mockup file is a digital image file that you can edit by using computer software such as

Photoshop, Canva, Design Space and other photo editing softwares. Our Mockup files are Flat

JPG files and will not have any of our watermark or design on the actual images you'll receive

so you can easily just add your own designs on it. What are the sizing details? What if it doesn't

fit after I try it on? A detailed size chart is available in all listings. It is the buyer's responsibility to

select the correct size.

For Digital Download Products - Do you accept return or cancellation?

Due to the nature of the digital download file, no refund or cancellation can be offered. If there's

any problem with the image please contact us for further assistance.

What if I don't respond to my photo proof?

If we do not get a response on approvals of proofs of custom orders, we will wait for 3 days and

then make the order and ship it. We need to adhere to shop deadlines and can not hold orders

beyond a certain date. My order did not reach me on time. Can I return it? Sometimes there are

delays in transit times across all of our shipping carriers, and these will increase in the holiday

season. We cannot guarantee that a shipment will arrive by a specific date, even if the tracking

provides an estimated delivery date. We have had cases where a shipment is significantly

delayed and shows as unscanned even if it was shipped. You will definitely get your shipment,

but we are in no position to guarantee the timeline. We cannot refund or cancel orders if they did

not reach on time. If your order did not reach on time, please contact us and the shipping

carrier. We try our best to work with you but don't control shipping. Please understand, NO

returns are accepted for shipping delays.

For discounts, sneak peeks, behind the scenes, and how to's follow us on our socials Nerdout Making Stuff

https://linktr.ee/nerdoutmakingstuff