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A great item to add to your pet's feeding routine, we know your pets are part of the family so be sure to serve them in style with a unique and functional personalized feeding tray, names are engrave into the wood so there will be no fading or peeling after time. Measurements: 11"(H) x 16.5"(L) x 10.5" (W) Material: 2 layers of 1/4" Birch wood
RETURN & REFUND POLICY
Here are some scenarios that may occur:
Q: What if my item(s) arrive damage? (Proof of damage required)
A: Buyer pays for the return postage - Our products are sent out in the best shipping conditions, multiple layers or bubble wraps is place in each box we sent out with lots of paper padding this method keep our products safe on transit, unfortunately sometimes mail carries are a little careless with the boxes we sent and damage can occur we'll gladly replace the product within 10 days.
Q: What if my item(s) arrive defective? (Proof of damage required)
A: We pay for the return postage - We will refund you the full amount (Except personalize items) or replace/exchange the product within 10 days, the decision is totally up to you.
Q: I received the wrong item(s)
A: We pay for the return postage – Please send the item(s) back to us within 30 days and once received we will immediately send out the correct items via express delivery along with our apologies.
Q: I have changed my mind, or I don’t like it
A: Buyer pays return postage - We encourage you to view our product photos and description before making a purchase, but in the unlikely event you change your mind for any reason(s), please send the item(s) back to us in the same condition it was received and we will refund you the full amount promptly.
Q: My order is lost during post
A: In the very unlikely event that your item is lost during post, we will issue a full refund or replacement after tracking verification is completed)
You do not have to return any labels or original packaging.
Note: Unfortunately, we cannot take back any personalised goods.
We normally try to get our items out of the door as soon as posible but due to the nature of this product being personalized and handmade during peak times we will ask for 1-2 weeks for delivery.