Welcome to Baybees Nest!All of our items are handmade by Kiko, who is the owner of Baybees Nest.Find your little one's future favorite outfit here!Follow us on social media for product updates and more!Facebook: https://www.facebook.com/baybeesnest/Instagram: https://www.instagram.com/baybeesnest/-Shipping Policy-All of our items are shipped from Iowa, with padded poly mailers with water proof bag to protect from rain damage.Ship out time varies at the moment so please check the shop announcement.-Our Guarantee-All of our products are handmade and carefully packaged. However, if there are any issues with your products and/or damaged, please contact us within 14 days of delivery, along with a photo of the damaged product. We are happy to replace or refund your order to meet your satisfaction.Please understand that all custom orders are non-refundable.