Returns and exchanges    

Because orders are custom, there are absolutely no returns. However, if there is a mistake that is made on the part of our shop, then we will certainly take care of it for you and/or refund your cost.  

Please inquire about fabric samples to ensure that the fabric(s) you are considering meet your needs. If you do not order a fabric swatch prior to purchasing your order, I am not responsible for your disappointment of a color of fabric. All computer monitors are not created equal, so please order a swatch so that you can view it in real-life. If you have any doubts as to your fabric choice/sample, then consider purchasing a full 1 yard before committing to the order. Custom orders are not returnable.   

Shipping   

Please allow a minimum of 4-6 weeks for custom window treatments. This time can change...sometimes it will be sooner and others it may be longer. Upon giving you an estimate, I will tell you the lead time for your window treatments. This time is AFTER payment, fabric and all materials is received (example: if you pay for your treatments on Sept.1 and I don't receive your fabric until Sept.15, then your window treatment time of 4-6 weeks will begin after I receive the fabric, Sept.15).      

I like to ship FedEx or UPS, as this is the most reliable and my products seem to be handled with care. These services typically take 3-5 business days for delivery. Shipping sometimes requires an INDIRECT SIGNATURE, meaning that someone needs to sign for it. If you are not home, the courier will leave information at your door on what to do the next business day. I have the right to change the shipping carrier at my discretion if I have underestimated the shipping cost. A handling fee of approx. $5-$7 is included in each order to compensate for my boxing, taping and other misc.

It is your responsibility to be sure that your address is up to date. Your order will be shipped to the address that is attached to your payment method, unless you have told me another address and I have confirmed receipt of change.  

FABRICS

Sometimes fabrics are on backorder. I will inform you asap when this happens. Please understand that this may occur, and it is out of my control.   

When shipping your fabric and/or trims to me, please ship to the address that was on your quote.   

Additional policies and FAQs  

LEAD TIMES:   

Please convo me for a specific lead time. Lead time is 'typically' 4-6 weeks. This begins when payment and/or materials are received, whichever is last. Upcoming holiday's, large jobs, back orders, and fabric flaws may lengthen lead times. The lead-times can change from day to day so be sure ask what the lead time is, when you are ready to move forward.      

SCHEDULING ORDERS:   

Jobs are completed on a first come, first serve basis. Jobs will be added to the queue after payment and/or fabric is received, whichever is last.       

RUSH ORDERS:   

Rush orders are subject to a 50% up-charge on the labor. Your order will be taken out of the queue and fabricated after normal business hours, taking time away from my family, hence the reason for additional costs. The rush order will begin after your fabrics and/or payment has been received and depending on the order, may be done within 1 week.      

ORDER CANCELLATION:   

If you wish to cancel your order, you will be charged for supplies ordered and/or used for labor already completed. This amount will be explained to you and deducted from your deposit/payment that was already made. My time is valuable so if I have been providing consultation to your, for the order that you are cancelling, I have the right to deduct a consultation fee of up to $200 from your order cancellation.    

FABRIC SHIPMENTS:   

All fabrics should be rolled on a tube. If a fabric is flat-folded, I cannot guarantee that any creases will come out when ironing and steaming your fabric. I will try my best but often times, when the fabric has been folded, creases are difficult to remove 100%.    

FABRIC INSPECTION & FLAWS:   

In an attempt to create the highest quality product, every effort will be made to inspect for and cut around any flaws, if possible.   Sometimes these flaws are not visible until the window treatment is already fabricated. It your responsibility to provide me with flawless, or nearly flawless fabric. If I see any flaws in your fabric, I will make every attempt to work around that flaw.     

APPROPRIATE FABRIC FOR THE TREATMENT:   

If you have questions about how a fabric will work for a specific treatment, please send a swatch of your fabric. I will be happy to assist you with your choices. However, it is ultimately 'your' responsibility to choose the best fabric.       

FABRIC STABILITY:   

No fabric is completely stable. All fabrics shrink and stretch due to yarn content, weather, humidity and construction. Loose, open weaves and stretchy fabrics are particularly susceptible to changes in length. I shall not be responsible to changes in length due to these reasons as described above. I do my best to take into consideration that certain fabrics react differently than others, when fabricating custom window treatments.      

FABRIC DURABILITY:   

All fabrics wear differently depending on the amount and type of usage, exposure to sunlight, moisture, humidity or dirt, and cleaning and pressing methods used. I shall not be held responsible for how a fabric wears, now or in the future.      

FABRICS REQUIRING A SUR-CHARGE:   

An extra 25% sur-charge may be incurred for fabrics that require special handling or additional steps in fabrication. Examples of extra fabrics requiring extra attention are: velvet's, lace, quilted fabrics, linen. If you are in doubt about your fabric, send me a swatch along with a pic of what style treatment you would like, so I can assess it.   

SHEETS & FABRICATING TREATMENTS FROM OLD DRAPES    There will be an additional labor charge of $15 per sheet (or drape) to use as treatments. Creases may not press out and the patterns may not be able to be matched at the selvage. Because of this, more sheets (or drapes) may be needed than you had originally planned.      

FINISHED SIZES OF YOUR ORDER:   

All orders (drapery panels, valances, shades, etc.) will have a finished length of within 1" of your desired length (lengths can actually shorten due to some fabrics that shrink when ironing).       

YOUR PHOTOS:   

After creating your beautiful window treatments, I like to attach a picture(s) of the finished window treatments on my social media accounts such as my Etsy shop, business website, Houzz account or my Facebook business account. Sometimes these pics may be of what you sent me, in your own home.... or they may be hung in my workroom. By placing an order with me you are giving me permission to post your pics to the on-line sites that belong to my accounts. I always respect the privacy of my customer and I never reveal a customer’s name, address or other personal information except the City and State. By purchasing an order with me, you are allowing me to possibly post pictures of your order.      

LINING:   

Linings are meant to protect your fine fabrics. Lining may not be included in the price unless stated on the estimate. If you choose to not line your treatments, I am not responsible for any damage or fading that may occur to your treatments. The linings that are used are typically pale-ivory color (unless you have specifically requested a different color). I have found that pale ivory color is a perfect color, appearing not too white and not too creamy. I always use the best lining that I feel is most compatible with your order.      

BLACKOUT LININGS:   

Blackout liners are actually white in color. Please be aware that where the rings or tape is sewn onto the back of the shade, there may be small amounts of light that will filter thru. The reason for this is that when the blackout lining is pierced with the sewing needle, it creates a small hole in the lining, and thus light will be peeking thru. We may take extra steps to ensure these small holes are covered, such as applying blackout Band-Aids. However, there may be times that the holes may still be visible. For this reason, we can't guarantee your shades will block the sun 100%. For drapery panels, there may be light peeking thru the stitch lines, which may be visible when the outside light is shining on the edge of the drapes.      

ALTERATIONS & RE-MAKES:   

All fabrics that have been sent for re-makes or alterations will be clean first. I am not responsible for existing damage, fading, creases, or stitch marks. I will try my best to go around them, but keep in mind that they may be visible on your finished treatments. New linings 'must' be used for re-makes.      

YARDAGE CALCULATION:   

I will tell you the yardage amount needed for your order. If you change your fabric, you are responsible for telling me so that we can give you a new estimate of yardage. If your fabric has a vertical/horizontal repeat to it, it is your responsibility to tell me what it is so it can be included in your yardage amount.      

INSUFFICIENT YARDAGE & FABRICATION METHOD:   

If there is insufficient yardage, there will be a charge of $25 for unrolling, inspecting, re-rolling, and re-figuring insufficient yardage      

PARTIAL WIDTHS:   

All partial widths are charged as full widths. 

CORD PULLS FOR CUSTOM FABRIC SHADES:

In order to stay compliant with the current child-safety laws, cord pulls will have a finished length of no longer than 40% of the shade length (example: if your shade measures 50” then the cord pull will have a length of 20”). 

If you choose to have a cord length that is longer than 40% of your shade height, you understand that this is not compliant with any current child safety laws, and you will not hold the shop of Window Treatments by Linda (Etsy name: LindasWindowDressing) liable for any accidents that may come about with the cord pulls. You understand that you, the customer, takes full responsibility for any possible problems that any changes to your cording may pose.