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Cocoa Cottage Studio

Home and Body Care
Falls Church, Virginia
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O U R S H I P P I N G All orders ship within 1 to 3 business daysIf your order has not arrived by the estimated delivery time, please feel free to let us know via private message. Several factors can influence mail speeds (weather, holidays, etc), so we may ask that you wait an additional 7 days- just in case your order is caught up at a sort facility. If after 7 days your order has not arrived, we will do everything we can to work with you towards a solution/refund your order/ reship your order/ contact the postal service to locate your order. If your address was not entered correctly at the time of purchase, your package may be marked as “Undeliverable” and will usually be shipped back to us. Once we receive your return order, we will request an edited address to re-ship your order. In the event of a re-shipment due to an incorrect address, you are responsible for the additional shipping charges. O U R G U A R A N T E EIf your items arrive damaged for any reason, please message me with a corresponding photograph, and I will gladly replace them. We don’t goof often, but if we do, we will always take care of the issue for you. If for any reason your order is incorrect, please don’t hesitate to let us know within 3 days so that we can fix your order ASAP. If it seems that your order has been lost in the mail, we ask that you allow 7 extra days for your order to arrive, just in case it has been backed up in a sort facility. If after 7 days your tracking does not update/your order does not arrive, we will work with you toward a solution/ issue a refund/ send out a replacement order/ contact the pos
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