Shipping & Tax Information

Shipping Information

We ship from Covington, Georgia using the United States Postal Service (USPS) as our shipping carrier. We ship the same day for orders in by 2:00 PM EST on business days. Orders in after 2:00 PM EST are shipped the next business day. Delivery times vary per your location but range between 2-5 days.

Packages under 1 pound are quoted USPS First Class Package rates. Packages 1 pound or over are quoted USPS Priority Mail Package rates.

*Notice: The USPS announced beginning October 1, 2021 a slowdown in delivery of First Class mail. First Class mail will now be delivered within 1-5 days (previously 1-3 days). Please order early and be patient with your delivery.

Shipping fees are based on weight, volume, and distance. USPS uses ‘zones’ to determine your shipment destination distance (in miles) from the point of origin (Covington, GA when purchasing from us). Because many of our products are small and light weight, they become more economical to ship in greater quantities. Below are some examples:

Example Shipment Costs Based on Quantity of Melts in Package

*The above examples are based on 10/2/2021 USPS rates. These rates may change frequently and do not represent accurate costs today.

The most accurate way to receive a shipping quote is to place items in your cart then view your cart. You can experiment increasing and decreasing quantities of items to determine your optimal shipping cost.

Sales Tax Information

Sweet C’s Scents LLC is located in the state of Georgia and is required to collect sales taxes for items purchased by or shipped to Georgia residents. Georgia customers’ checkout prices will reflect a sales tax based on the combined State of Georgia base rate plus their local county rate. Please note that the State of Georgia also requires the cost of shipping to be taxed.

At this time, Sweet C’s Scents is not required to collect sales taxes for items purchased by or shipped to residents of other states outside of Georgia. This may change in the future as many states are considering modifying their ecommerce sales tax laws.

Returns Policy

Returns

We offer a generous 30 day return policy for unused items in their original packaging with proof of purchase.

Refunds will not be granted for used or partially used items, nor items without their original packaging.

Refunds will not be granted for any items returned after 30 days of delivery.

Shipping, mailing, or transit fees will not be refunded. You will be responsible for paying for your own shipping costs when returning your items.

To initiate a request to return your product, contact us. We will reply with instructions to initiate the return. Please be prepared to supply a receipt or order number.

If you are returning more expensive items, we encourage you to use a trackable shipping service and purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

Once your return is received, we will inspect your returned items to ensure they are in resalable condition. We will email or phone to notify you we have received it and notify you of the approval or rejection of your return.

If approved, your refund will be processed, and a credit will be applied to your credit card or original method of payment.

Defects & Damages

We make every effort to ensure that wax warmers arrive undamaged. We do not ship broken devices. We can assure your warmer left our location undamaged and properly packaged for shipment. However, in the event you receive one damaged during shipment to you, please take digital photographs of the outer shipping container (where signs of drops, crushing, punctures, or tears are obvious) as well as the damaged caused to the warmer.

Contact us to initiate a defect or damage resolution. We will reply with additional questions. Please be prepared to provide photographs of the damage along with a receipt or order number.

We will work with you to determine the best possible resolution. This might include a refund, an exchange, or store credit (to select an alternative item). We may also require you to return the damaged item to us, in which case we’ll provide you a prepaid shipping label. In the event of a defect (not caused by damage), such as a defective bulb or electrical component, we will either work with or defer you to the manufacturer to initiate a claim on their product guarantee. This may result in you receiving replacement parts (for bulbs) or an entirely new device.

Product Disclaimers

The following scenarios are not considered defects or damages. Credits, refunds, exchanges, or refunds will not be provided for these scenarios.

Wax Melts

• Cracked Wax Melts: Wax melts are made of brittle wax and are made to break apart for use. Packaging for wax melts can become squeezed during shipping or handling causing the cubes to crack along the natural divider lines. Wax melts will perform the same as if you had broken them apart yourself.
• Heat Exposed Wax Melts: Packages may get hot during shipment or while sitting outside your house after delivery. Prolonged exposure to heat or sun may cause your wax melts to sweat, soften, partially melt, or become unleveled. Wax melts will perform the same as expected.
• Crystallization and/or Frosting on Wax Melts: We use soy wax in our products. Soy wax is superior in many ways but is notorious for these natural effects of natural vegetable waxes. Soy wax often appears crystalized in spots or has white frosting on the bottoms, sides, or edges. This is common and natural in soy waxes and occurs as the wax solidifies after being poured from a liquid state. Wax melts will perform the same as expected.
• Dents, Divets, Holes, or Tunneling on Wax Melts: Soy wax melts sometimes cool and solidify with imperfect surfaces. You are not receiving less product than expected. We pour our wax melts by weight. You will receive no less than the weight listed on the product package. We often pour more than advertised. Wax melts will perform the same as expected.

Wax Warmers

• Ceramic Glaze Imperfections: Ceramic warmers are hand-crafted and hand-glazed by the manufacturer. Many of these ceramic warmers use a reactive glaze process where a base coat and top coat are applied, which then “reacts” to heat in the kiln. The result is a one-of-a-kind glazed look that can be slightly different from warmer to warmer. Occasionally, these contain small blemishes such as pock marks, pin holes, indentations, smears, streaks, glaze voids, and other common imperfections in the glaze surface. This only adds to the unique character of your personal warmer.