Dropped Stitch Scarf - Wool Blend

Terms & Conditions

ShrympeWorks & Trendsetter Shawls

RETURN & REFUND POLICY

 !.   Introduction

Thank you for visiting and supporting my shop(s) on Goimagine.com with your purchase. I put a lot of myself, time, energy, and love into the production of my products.  I sincerely hope you are happy with your purchase.

However, if you are not satisfied with your purchase, please contact me directly at support@trendsettershawls.com so we may discuss why you are dissatisfied and how the situation may be rectified.  I may need to visually inspect your purchase to determine what you may be displeased with. Purchases may be returned and refunded if any of the following apply: (a) it can reasonably be determined that the quality and/or the composition of the materials used was not as depicted; (b) it can reasonably be determined that the workmanship is not as depicted; (c) the product(s) is / are not as advertised / shown on website, (d) if the product(s) do not match the written description(s) to a reasonable degree, or (e) for those items where size is a determining factor, they are incorrectly made for the size designated. (Note: If the item does not fit because you did not know or could not reasonably ascertain the correct size needed (as in buying a gift), please feel free to contact me.)

Please remember that most of my shawls are made with natural fibers (i.e., wool, alpaca, silk, etc.).  I am not responsible for any allergic reaction(s), known or unknown to you, that you may have to such fibers. Please note that the product description(s) do contain a Materials note.

Care Instructions are included with your purchase. Please do not attempt to return an item for which you did not follow the included Care Instructions. Care Instructions can be found on your Invoice as well as on your Packing Slip.

II.   RETURNS

Please contact me at support@trendsettershawls.com prior to shipping any returns. All returns must be postmarked within seven (7) days of your receipt of the product. This date will be determined by the tracking information provided by the carrier, United States Postal Service. All returned items must be clean (if you must clean prior to returning, please be sure to follow the included Care Instructions). 

You are responsible for return shipping costs. Your original shipping cost (if applicable) is non-refundable. You are responsible for securely packaging and returning the purchased item(s) to: 

ShrympeWorks

17715 Wayforest Dr., #220

Houston, TX 77060

 For your records, it is advisable that you ship any products in a trackable manner.  Please make sure you securely package the returning original item.

III.  REFUNDS

After receiving your return and inspecting the condition of your item(s), I will contact you by email previously provided by you to notify you of my intention to agree or disagree to your return. Please allow at least three days from the receipt of your item to receive my emailed intention. Any refunds will be processed in the same manner as paid, i.e. credited back to the card from which the purchase was made – no exceptions. Please allow enough time for refund(s), if any, to be processed by your bank and/or credit card institution. I am not responsible for any holds those entities may place on your funds.

IV.  EXCEPTIONS

 For defective or damaged products not caused by shipping, please contact me by email to support@trendsettershawls.com to arrange an exchange or possible refund.

V. QUESTIONS

 If you have any questions concerning my return policy, please contact me at:  support@trendsettershawls.com

SHIPPING POLICY

Thank you for your purchase.  I put lots of time and energy into the production of your purchase and I hope you are happy with your purchase. It is my intent to ensure you receive your purchase in as timely a manner as I possibly can.

!.   Shipper and Shipping Fees:  

Products are shipped by and through United States Postal Service (“USPS).  Unless otherwise noted, only Priority Mail, medium box, flat-rate shipping is available through my store.  The fee for all shipments weighing up to and including five (5) pounds is $15.50.  I do include a nominal handling fee of $2.00 to offset the costs of traveling to the post office.  Insurance up to the value of $100.00 is included, as is a tracking number designation.  For items valued at over $100.00, or for packages weighing more than five pounds, the fee(s) increases accordingly.  You will be advised at checkout of all shipping fees.  Should you require other delivery systems, such as FedEx or UPS, please contact me.  If possible, I will make the necessary arrangements for shipping as you propose; however, you will be totally responsible for all fees and costs, including actual costs for me to travel (in a manner most conducive to me) to the nearest FedEx or UPS facility and return to my home, prior to shipping.

II.   Delivery Times and Tracking Numbers:

Please allow up to three (3) business days for me to deliver your package to the postal service.  I realize that you may be excited to receive your package, and I am just as excited to send it to you.  However, in case of inclement weather, I do need to make arrangements to get to the post office (or other shipping facility) in a safe and timely manner.

USPS Priority Mail takes approximately 2-5 days to deliver.  If possible, please have your purchases delivered to an address where someone will be available, and responsible, for taking delivery.  I am not, and will not be, responsible for packages stolen from your doorstep, lobby, garage, porch, patio, etc. once delivery has been made by the postal service.  Please notify your local post office and, if appropriate, your local police force, should your package be stolen after delivery.  Packages will be deemed to be properly delivered if:  a) the delivery address given at time of purchase, by you, is correct; and (b) the tracking number shows successful delivery to that address.  I am not responsible for packages lost, misplaced, or mis-directed by USPS.  Please contact your local postal facility in cases of lost packages.

In extreme weather, such as hurricanes and/or tornadoes, please be advised that package delivery times may be affected.  Such weather may also impact how quickly I can deliver your package to the postal facility.  I will attempt to keep you advised of any possible delays due to inclement weather and request your understanding and patience.

DEPOSIT POLICY

THIS IS VERY IMPORTANT...PLEASE READ CAREFULLY!

 I.  Introduction

Thank you for supporting my shop., Trendsetter Shawls.  In these uncertain economic times, I appreciate your business.  Please be aware that my aim is to give you value while protecting myself as well. 

 II.  Custom Orders

When you order a custom or special made item, it is often necessary to order the materials first.  I am willing to work with you to achieve the best possible look, dependent on the fiber and the pattern or image being produced.  I reserve the right to refuse any custom order for any reason.  I reserve the right to refuse producing any item with materials I did not purchase myself.

When you order a custom item, the deposit will be used to cover the cost (or the partial costs) plus shipping of the materials needed to produce the item.  I have many sources and will seek to find the fiber of your choice at a reasonable price, where applicable. I will not give you access to my purchasing records, nor will I give you access to my suppliers.

 For shawls and wraps:  Please be aware that once used, yarns and/or threads can NOT be returned and once work has begun, no refund of any monies paid will be allowed for any reason.  No exceptions.  With that understanding, upon receipt of the material(s) for your item, I will notify you by the email you provided that the materials have been received.  You will have 3 business days to notify me if you have changed your mind.  Only upon due notice within those 3 business days will a refund be provided less the shipping fees incurred.  I reserve the right to keep the material(s) or return those materials, at my sole discretion.  Any refunds will be returned within 5 business days in the manner originally paid.  Please be aware that processing times for refunds will vary based on your banking or credit card institution.

If you do not notify me within 3 business days that you no longer wish to purchase your special order, I will begin to work on your order.  I will notify you at the email provided by you that work has begun.  I will also give you a tentative finish and shipping date at that time.  Again, once work has begun, no refunds for any reason will be forthcoming.

For canvas/leather bags:  A $100.00 deposit will be due, along with any applicable taxes (on the $100.00) and shipping.  The balance, and applicable taxes, if any, will be due in 14 calendar days.  You will be provided with link to pay the balance due.

 III.  Deposits 

Each item in my store takes many hours of production work time.  A minimum deposit of $100.00 will be required for any lay-away.  Deposits are non-refundable.  No exceptions.  

The balance due shall be payable in full within 14 calendar days after the initial deposit.  Should you change your mind or fail to pay as agreed, the deposit will be kept as liquidated damages.  As a reminder, I will notify you at the email provided by you 3 business days prior to your balance being due.  I reserve the right to re-list the item for sale in my shop, or on any venue I desire, should you default on this agreement.

Should you wish to purchase a second item through this Lay-Away Plan, I reserve the right to refuse the service to you in my sole discretion.  

Thank you for supporting Trendsetter Shawls.