Fall leaves dangling earrings

Shop Policies

Now for the important stuff! Here at MNZS & k we want our customers to have the best experience possible. Below are our shop policies. Please read through the policies for any questions you may have regarding our brand and our policies.

Privacy Policy:

MNZS & k take our customers privacy seriously. "I", "We", "Us" is referring to MNZS & k. We will share some customer information with other companies in order to better serve you. (Example: Email signup, your name and address with the shipping company so we can ship your package to you.) You will have the option to sign up for our company newsletter. This newsletter will keep you informed of the wonderful products we will have to offer, special offers, as well as insightful information on how to care for our products. You will be given an option to opt-in or opt-out of this newsletter service. Your email address will only be used to correspond concerning an order (ex. information for the order or checking and replying for an order status) and for the newsletter service (providing you opt-in for the newsletter). *Please check back to see any policy updates. We will update our store policies as needed to better serve you, Our customer.

Timeframes:

MNZS & k is a hand-crafted shop. We love and enjoy designing and making our products by hand and equally when it comes to inspecting the final product to ensure customer satisfaction. We estimate a time frame of 1(one) week for custom orders, and a little longer for multiple orders. This timeframe does not include the shipping companies timeframe. We aim to complete our orders in a timely manner.

*Holidays and weather events can cause shipping times to be delayed so please keep that in mind. We will provide you with tracking information so you will be able to see when your unique purchase will arrive. Any questions concerning time frames, please email us at our company email address: mnzsandk@gmail.com

Product photos:

The photos on each item is the actual photo for the item for sale, except for custom made pieces. For custom jewelry orders, there is a photo of the style that is being offered and the title will state the jewelry is custom made and made to order. In that case, the jewelry made will look different from the photo as everything is handmade. Please understand that the custom jewelry will be made in the style that you choose. If you have any questions, please feel free to contact me for assistance.

Gift wrapping: We offer gift wrapping for each item for an additional charge of $3.00. We will use a colorful tissue paper and a beautiful bow.

Shipping:

We know you can't wait to receive your wonderful item(s). Here at MNZS & k we ship our packages out on Monday and Thursday of each week. Orders that are made between Monday and Wednesday will be shipped out on Thursday. Orders made between Thursday and Sunday will be shipped out on Monday. Please see our Timeframes section above as custom orders do not apply to this shipping timeframe. Please note that holidays and weather events can delay shipping and this is out of our control. If for some reason your product is damaged during shipping, please let us know by emailing us and submitting photos of the damage items with the packaging.

*At this time I am shipping only within the Continental US.

Returns:

MNZS & k wants our customers to love the items you purchase as much as I love making them. I will do everything to ensure you are satisfied with your purchase before I ship your order out. In the event that you are not satisfied, please contact us so we can make it right! We can offer a return on non-custom made and non-personalized items only within 14 days of purchase. The returned product must be in new, unused condition and in original packaging. *Please see our shipping policy for instructions concerning shipping damaged items. Customer is responsible for all returned shipping expenses for unwanted items. There will be a 75% restocking fee for all unwanted items returned. *Please see our restocking and refunds store policies for restocking fee information concerning returnable items. If a product is defective, we will pay shipping cost for returning the product.

Refunds:

Please allow us between 8-10 business days to process and submit your refund. MNZS & k will only accept a refund if the items received back is returned in new, unused condition and in original packaging. No refunds on custom/made to order items. We will process refunds only after receiving the products back in new condition and original packaging. A restocking fee will be applied to all non-custom, non-personalized items. *Please see our restocking fees policy.

Restocking Fees: We will apply a 75% restocking fee for all non-custom, non-personalized, unwanted items being returned. *Please see our refund policy for what items we allow to be returned.

Cancellations:

Due to the nature of my business, I do not allow cancellations. If you have any issue with an item please reach out to me and I will assist you.

Sales Tax:

Depending on what state you live in, you may have to pay sales tax. These taxes will be collected during check out and may vary depending on the state you live in.

Care Instructions:

We believe that our products can last a long time with proper care. Please keep polymer clay jewelry away from heat, water and chemicals, lotions, perfumes etc...

Packaging:

We ship our products in eco-friendly shipping packaging.

Size chart:

Most pieces of jewelry include a photo of each product that shows their measurements and weight. You can find this information for each piece in their photos and description. If you have any questions, please feel free to contact me.

Reviews:

We love to hear feedback from our customers and hope you will take the time to submit a review of your experience with MNZS & k. This better helps us see how we are doing and also helps other potential customers to understand our brand first hand from our customers. Please let us know if we did an outstanding job! We aim to provide a great customer service experience and great products. Please note: Any photos you submit with your review(s) will be used on my website and by submitting them you give MNZS & k permission to post your photo and review on our website.

Email List:

By submitting your name and email address and clicking subscribe you acknowledge you are giving MNZS & k permission to add you to our email list. From time to time we will send you, Our customer, emails for our "Be in the know" upcoming products where you will see upcoming products before or as they are added to our site, our newsletters, and special offers. You have the option to unsubscribe at any time.

We thank you for visiting our online store and shopping with us! If you have any other questions that we did not cover in our store policies concerning our business please feel free to email us at:

mnzsandk@gmail.com or at our email on our site here.