Fall Weather | Hand & Body Artisanal Milk Soap | Tallow Soap Bar

✨100% Happy Skin Guarantee✨

I am confident you will love how my products feel on your skin!

If you are not satisfied with our products within 30 days after arrival, message me directly for a return.

In the message include the following:

-Mention the “Happy Skin Guarantee”

-Describe in detail why you were dissatisfied

Once I receive your message, I will promptly start your return. No hassle of returning your order to the post office!

Want to save 20% on your order?

Join the Socialite List to receive an automatic coupon code for your next purchase! Claim your coupon, CLICK HERE: The Socialite List

I have an Allergy/Sensitivity to Coconut Oil or Other Ingredient:

I take ingredient safety very seriously. I list all ingredients used for products!

The products that contain Coconut Oil are:

-Bastile Soap Bars

-Hand and Body Soap Bars

We do use a very small percentage of coconut oil (less than 5%) in our standard soap bars. Fortunately, I do have an amazing soap recipe that is without coconut oil! I sometimes have stock of soaps free of coconut oil, but I am also willing to make you a custom loaf of soap! Please message me directly about current stock, or making you a loaf of soap customized to you!

If you see any product that has a specific ingredient you are allergic to, I am willing to attempt to make said product personalized to you and your needs, please message me directly for details!

Custom and Personalized Orders

I am more than happy to offer custom or personalized orders. Message me directly!

Please anticipate for Soap and Crochet products to require a significant amount of time to be created:

-Soap After making soap, it takes about 4-6 weeks to cure. This is due to the technique of my soapmaking. I utilize the old-fashioned cold-process method. I find this method to be the very best to create a long-lasting bar that feels amazing on your skin! Plus, it effectively preserves the ingredient’s natural properties and benefits!

-Crochet It will take time to hand-stitch your personalized item. Plus, add in time to gather materials (such as, ordering a specific yarn color). The time to expect for crochet items heavily depends on the product's size.

My soap bar is turning mushy!

Your soap bar is most likely being exposed to water for a prolonged amount of time. Therefore, the soap bar is unable to dry properly between uses. I highly recommend placing the soap bar on a well drained soap rack, dish, or lift. Never leave soap in standing or running water, it will dissolve completely!

Sizing Details

HEADBANDS: Our headbands are one size fits most.

We set our size to fit the average adult head circumference of 22"

However, the yarn and crochet stitch I use allows for up to 3 inch stretch! This accommodates many head sizes and hair styles. If you would like a different size, I am more than happy to personalize a headband exclusively for you! Message me directly for details

Can I Return an Order?

Due to the nature of our products, we currently do not accept physical returns for hygienic purposes.

However, we offer something even BETTER with our 100% Happy Skin Guarantee! If you are not satisfied with your order within 30 days after arrival, message me for a refund.

No hassle of returning your order to the post office!

Also feel free to contact me if you have any concerns before making a purchase. I am happy to help answer any questions you may have

Rush-Order Info and Front-of-the-line shipping

Need your order by a certain date? Though we do not currently offer shipping upgrades, we WILL do our best to ship your order out quickly for you if it is needed in a hurry. We cannot make a “definite guarantee” that your order will arrive by the deadline needed if the time frame is steep- but we will bump your order to the front of our processing.

Please indicate in the “Notes to Seller” section at checkout:

-The date your order is needed by-

We may need to message you if your deadline is too steep or if we do not believe we can accommodate your deadline.

If Your Order Arrives Damaged or Lost

-If for any reason your order was damaged in the mail, please contact me within 7 days of the order's arrival, along with a photo of the damaged item and the package. From there, I would be more than happy to replace your order!

-If it seems that your order has been lost in the mail, we ask that you allow 7 extra days for your order to arrive, just in case it has been backed up in a sort facility. If, after 7 days your tracking does not update/your order does not arrive, message me directly. I will do my best to locate your order and will work with you toward a solution! Which may include: issue a refund or send out a replacement order.

Transit Times and Tracking Information

All orders are shipped via USPS and have an estimated delivery time based on the shipping rate you chose at check out. This does not include the time it takes for us to process your order (2-5 business days). The shipping times listed are “close” but not guaranteed as a number of factors can slow down an order (such as weather, holiday season, etc). For this reason, we are not responsible for the time in which a package travels once it leaves our hands.

I will message you with updates of: tracking information, estimated delivery date, or any other pertinent information regarding your order!

If your Order is marked as “UNDELIVERABLE”: 

If your address was not entered correctly at the time of purchase, your package may be marked as “Undeliverable” and will usually be shipped back to us. Once we receive your return order, we will request an edited address to re-ship your order. In the event of a reshipment due to an incorrect address, you are responsible for the additional shipping charges.

PRIVACY POLICY:

The information you provide to Goimagine for transaction purposes is governed and stored by Goimagine. As a seller on Goimagine, I am bound to their policies. If you have questions relating to the way Goimagine uses your information, please refer to the Goimagine's Privacy Policy here: https://goimagine.com/privacy-policy/

-INFORMATION I COLLECT

To fulfill your order, you must provide me with certain information (which you authorized Goimagine to provide to me), such as your name, email address, postal address, payment information (I do not personally see your payment information, credit card details, etc- as these are processed securely through Goimagine), and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order, for example), if you contact me directly via Goimagine messages or through a private note attached to your order.

-WHY I NEED THIS INFORMATION AND HOW I USE IT:

I rely on a number of legal bases to collect, use, and share your information, including:

-as needed to provide my services, such as when I use your information to fulfill your order, to settle disputes, or to provide customer support;

-when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list;

-if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law;

-as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services; and 2) Compliance with the Goimagine's Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the Goimagine's Seller Policy and Terms of Use.

-INFORMATION & SHARING DISCLOSURE

Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:

-Goimagine. I share information with Goimagine as necessary to provide you my services and comply with my obligations under both the Goimagine's Seller Policy and Etsy Terms of Use.

-Shipping Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. The shipping service I primarily use is the United States Postal Service (USPS). I will share your personal information with these third parties, but only to the extent necessary to perform these services and ship your order.

-Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.