SHIPPING:

Please read each listing carefully so you know how long it will take for your item to be made. Some items are ready to ship, but others take weeks to make. Items are shipped via USPS, and you can choose which way you prefer to have the item(s) shipped through them. Items shipped USPS Priority and USPS Ground Advantage, which both will have tracking. Small items such as dish towels can be sent via First Class Mail, which comes with no tracking. I'm sorry, but we do not ship internationally.

We are not responsible for packages that are not delivered, delivered to the wrong address or stolen from the buyers property. Should any of those occur, it is the responsibility of the buyer to work it out with the post office. Customers will not receive a refund or replaced packages in those instances, because once we take an order to the post office it is out of our control.

Sellers are getting messages almost daily from buyers who are mad because the shipping email tell they received says that their order was delivered, and yet they didn't get it. I promise you that when this has happened to my customers, 100% of those orders have shown up within 3 days. That is 100%. Please be patient and understand that once I drop your order at the post office and you know that because you get an email saying it has been shipped, it is then out of my control.

DAMAGES:

Please inspect your order upon reception and contact us immediately at support@julee-e.com if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Please be prepared to send photos so I can see what the problem is. I cannot help you just based off of a conversation. I will have to see photos, or even better, a video.

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CANCELLATIONS:

We accept order cancellations BEFORE 4 hours. The buyer is responsible for making requests within this timeframe. I have this policy in place because once you place an order, I might begin the planning/purchasing phase that day, and I do not want to buy materials, fabrics and hardware if someone changes their mind later.

PRIVACY POLICY:

We will never sell or share your contact information with anyone. We hate spam as much as you do. Maybe more.

If I contact you, it will be because of an order you have placed, or if I am running a special I think you might be interested in.

We may collect, use, retain, and share your information if we have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.

RETURN POLICY:

All embroidery items are made to order (with a few exceptions) and the sales are final, unless there was an error that I made in the spelling of a name on an item. Sale, custom, or made to order items may not be exchanged or returned. All sales are final for these items. Non-personalized hand towels can be returned by emailing me at support@julee-e.com within 48 hours of receiving your purchase. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and in its original packaging -- and it must be returned to me within thirty days. Once I approve the return, it is the customer's responsibility to pay for the return shipping, and once I get the return in its original condition, I will refund the product price back to the same method you used for payment.

FAQ: The Post Office says they delivered my package, but I never got it?

A lot of times you will find that it was brought in the house by someone else ... or as of late, the post office is running a few days behind, and when they say it's been delivered, it will show up a few days later. But, if you want to file a claim with the USPS, here is the link to do so. https://www.usps.com/help/missing-mail.htm In my own experience, I find it much easier to swing by my local post office and have them help me.

FAQ: What happens if I accidently entered the wrong address when I placed my order?

If you realize there is a problem with your address, please contact me as soon as possible, and I will do my best to update the address if possible. If you made an error in entering your address, and did not notify me, I will need to send you an invoice to cover the complete cost of re-shipping your order *once it has been returned to me. The exception to this is if I never receive the item from the post office, in which we will not be able to re-ship your order to you. The simplest solution to this problem is to carefully enter and review your address as you are placing your order.

FAQ: Why are some similar embroidery items priced higher than others? There doesn't seem to be much difference.

Items are priced based on the cost of materials, how many stitches there are, and how many color changes there are on a design. One dish towel may have 10,000 stitches and only use one color of thread, and another dish towel might have 20,000 stitches and 7 colors of thread. The difference in these 2 scenarios could be more than up to 60 minutes, so they are priced accordingly.

YOUR ACCEPTANCE OF THE ABOVE TERMS:

By using this Site, you signify your acceptance of this policy. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.