Return Policy

We want you to LOVE your Aris Designs handmade jewelry. If your order does not meet your expectations in any way, a return or exchange may be done. Please notify us within 3 business days of receiving your order for an exchange or refund (excluding the original shipping costs and/or any restocking fees). Upon contacting us, further instructions will be provided on the return procedure.

• Items must be returned to us in their original condition and packaging. Items will not be refunded if we receive the item with signs of use or damage.

• Package tracking is required on returns. We are only able to refund the purchase once the items safely back in hand, so insurance is also an option for your own protection. Aris Designs is not able to refund packages lost in the mail or damaged in transit.

• Custom pieces are non-refundable and non-exchangeable.

• Sale items are non-refundable.

• Items that are shipped back without first contacting Aris Designs will be denied.

• Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.  If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. The funds are generally available in your original payment account within 2-5 business days.

Shipping Policy

All Aris Designs jewelry is handmade to order specifically for you.  Please see individual listings for processing times.  Processing times are the longest expected time before shipment will occur.  When time and supplies permit, we may ship your product much sooner than indicated by the processing time.  If you do not want your order to arrive prior to a certain date, please contact me with this information.  Similarly, if you need the item sooner than processing times indicate, contact me to see if this can be arranged.  A rush fee may be added to your order.  Due to limitations outside of our control with shipping carriers, Aris Designs cannot guarantee a specific delivery date, but we can guarantee a ship by date.

Free First-Class domestic shipping via USPS is offered on all orders from Aris Designs.  If you would like your order sooner, please consider upgrading to Priority shipping to improve shipping speed. Selecting upgraded shipping will not change the date your order is shipped.

Your order will be packaged in an Aris Designs branded jewelry box and wrapped with a ribbon.  We use padded bubble mailers for shipping.  

Shipping damage is rare, but it can occur.  If your package arrives with signs of shipping damage, please take photographs of the package before opening.  If you open your damaged package to find your jewelry is also damaged, please take pictures of this as well.  The photographs may be required for shipping insurance claims and/or product replacement.  Contact Aris Designs immediately upon receipt of a damaged package.

Once your package has been marked as Delivered by the postal carrier, Aris Designs is not responsible for the package.  However, if you do not receive your package that shows it was delivered via the tracking, please contact Aris Designs immediately as there may be steps you are able to take with the Postal Service to receive your mis-delivered package.