Hello and welcome! Thank you for choosing our shop! :) We are so grateful that you have chosen to shop small! Stay in touch via FB or Instagram for shop information, updates, and new products that will launch this year! LOST/STOLEN MAIL:We are not responsible for lost, stolen, or delayed mail but we will do everything we can to help. Once USPS has your package, it is in their hands, not ours - we sellers cannot do anything at that point! All of our packages are shipped with $100 insurance, and are happy to help you if you need assistance filing a claim. Please be sure to check your shipping address before ordering. Due to the number of incorrect addresses, we are not responsible for shipping to the correct address. If the package is returned to us, the buyer is responsible for additional shipping costs and/or filing claims.---For those who live nearby, local pickup is available. Use the PICKUP code or contact me for details! Please do not use this code if you are not local to the Wichita, KS area :). Thank you!