Selling UNPAINTED made to order ceramic bisque; ready to paint items. Each order comes with a general guideline or how to get started sheet. All you need is acrylic paint, AKA: Craft paint. All items listed come unpainted unless otherwise discussed and a special order is made/placed. All items are MADE TO ORDER when ordered and as such there is a two week shipping time frame Color Pictures: Are for suggested ways of painting and or finishing your pieces. Accessories or attachments such as: glasses, flowers, marbles, and others are not included with your piece.  Lighted Items: Come with the light source that fits in function and cost effectiveness to keep from having to raise prices in these times of inflation. Refund/Exchange/Replace Policy: Replacements: Should an item arrive broken, or with a major flaw we are happy to send a replacement. To get this started, please just contact us through Goimagine Messages( NOT email)  and we will work with you to fix the problem. Please attach a picture showing the damages/major flaw and a picture of the outside of the box. These pictures are needed for insurance purposes.  Exchanges: Are only done if the piece arrives with major flaw, broken, or somehow not as described. All pieces have their sizes listed under Item Description, and as such exchanges will not be done do to size,  Refunds: If an item arrives broken or with a major flaw, this may be an option presented to you. Other than that, Refunds are not often given due to the nature of our items. They are MADE TO ORDER. We do not keep stock sitting around. They are breakable and often times do not fair well on the return trip. Refunds for other reasons, may be discussed on a case by case basis and we try to be understanding.