Native American Style Beaded Dragonfly Earrings

Returns and exchange details

Beaded items are intimate items that can not be sterilized for heath/hygiene reasons. Due to this fact... returns, refunds and exchanges are not generally accepted. There are times, however, when certain circumstances may arise which warrant attention to such matters. If you have concerns with a product, please bring them to my attention and they will be reviewed on an "as needed" basis.  I want you to be happy with your purchase and will work with you, if I find a concern to be valid. Your shopping experience with me is important and I want it to be as positive and as pleasurable as possible for all of my customers.  I will consider a refund on jewelry only if the item does not match the listing description. Please note that colors on screens vary greatly and items color discrepancies are not considered a valid return reason. Any return must be authorized by me, prior to being returned. Returned items must be undamaged, unused, unworn and in original packaging, and returned with valid insurance coverage. Each of my pieces are crafted with special care and attention. I take the time to write an accurate description of each item listed. Please be sure that you take the time to read all the way through the item description for materials used, size, length etc. Please contact me if you have any questions prior to your purchase. All returns have to be approved by me, so please contact me to verify if a return will be accepted. All postage is at the expense of the buyer. ***Buyers Please Note:  Damaged items will only be replaced if they are returned, appropriately packaged, insured by the buyer, and only if and after I agreed to the replacement, prior to the return.  Please contact me before any returns. If you have concerns about an item that has incurred any damages in shipment, I will request you send a photo and return the item so I can determine the nature of the cause and will work with you accordingly to resolve the issue. If no proof can be provided that an item has been damaged, I will not be able to assist with any refunds or repairs.

Payment

Please Note… Items do not ship until payment(s) have been received, have cleared and are confirmed cleared. Once your payment has cleared, I will process and ship your order usually within 3 - 5 normal business days.

Shipping

Shipping Charges... my shop charges current shipping costs for Ground Advantage Mail which includes tracking for delivery conformation. Included in my shipping charges, are a small amount for packaging materials and supplies. I package my products very well, however they are fragile and can possibly suffer damage in shipping. Damaged items will only be replaced if the buyer cooperates and provides all needed pictures for a successful insurance claim. Shipping Price Break... All of my items include a shipping price break for items purchased at the same time, on the same invoice. Items are usually wrapped in foam padding, bubble wrap, and include an invoice, and then placed inside a bubble mailer for shipping. Items usually ship within 3 - 5 business days from purchase and payment clearing (excluding custom orders). All items are shipped to the address located in the order at the "Ship To" address provided there by you. Please be sure that you have provided the correct shipping information. If you have ordered an item for a gift or other purpose, that will be shipped to a different location, please be sure that you provide me notice of such and the correct address for shipping. Please note that I include a sales order with each order shipped. If your purchase is a gift, or other purpose, and you prefer that a sales order not be sent with the order please message me and make me aware of such. I currently only have shipping fees listed for items shipped within the U.S.A. Please message me for more information. Orders are filled and shipped as they are placed, and I try to get them mailed within 1 - 3 business days after payment has cleared (not counting weekends or legal holidays). During peak times of the year orders are usually filled and shipped within 3 - 5 business days, (Christmas, Valentines Day, Mother's and Father's Day, etc.) please expect to add an additional few days for processing, as we are typically swamped with orders from local booth events we attend. I attend fairs, craft shows, bazaars, and other types of events, where I sometimes sell out of jewelry and may have to restock. I will advise the buyer if I am waiting on a restock or supply and/or need to make an item they have purchased. Some items may be made when orders are received. Please note: A delivery tracking number will be provided to buyers when their order is marked complete. This allows for the buyer to track and ensure the delivery of their items. Upon shipment, any issues with delivery is then between the buyer and the USPS.

Additional policies and FAQs

Out of Stock Information: I try to keep all listed items in stock and it's not normal for my jewelry, beads or beading supply items to be out of stock. However, sometimes they may be out with a jobber, consigned to a store, or I may have sold them at a recent show or in one of my other online shops. In this case they will be recalled or made. Rarely is this an issue, if this does happen, the buyer will be notified that this will delay the shipping for a few days. Some items are made as orders are received. If you have any questions, please feel free to contact me! Wholesale, custom orders, and bulk order sales will be listed as a custom order in the name of the one whom has made the order. Please feel free to message me with any questions or requests. Please note that item colors may vary slightly from their picture(s) due to many factors such as the variation of computer screen colors, lighting, material's color dye lot differences, etc. A BIG Thank you to all of my wonderful customers, take care and may the Great Spirit bless you.