Natural Hair Growth Oil Dry Scalp Treatment Itchy Scalp Elixir Massage Oil for Dandruff Alopecia Thinning Hair Self-Care Gift Natural Scalp

Returns and Exchanges: Due to the custom nature of our handmade item(s), we do not accept returns, exchanges, cancellations, or requests for alterations after delivery. We ask that you communicate any specific requests through our message conversation during the order process. 

We only know about a preference or request if you specify it in your message. We will always do our best to accommodate your request!

We cannot accept any returns on products affected by the weather, or left outside to melt, and will not provide an exchange or refund. We will inform you of your shipping and tracking information when we ship your order. Please make sure to check your tracking often for the delivery status.

Shipping Policy:  All orders are processed in our standard 3-7 business days. Excluding weekends and holidays.  Shipping Time - 2 to 3 days for domestic orders.

At Intrinsically Crowned, we take great care in processing and shipping your orders accurately and on time. Please ensure that your shipping address is correct at checkout, as we are not responsible for orders delivered to the wrong address due to customer error.

If an incorrect address is provided and the package is delivered, we are unable to issue a refund or replacement. If your order is returned to us due to an incorrect address, additional shipping fees may apply for reshipment.

For any questions or concerns regarding your order, please contact us at intrinsiccrown@gmail.com.

Shipping during cold or hot weather might cause some products to freeze or melt but don't worry, this will not change the quality of your item. If you receive an item frozen, simply allow time for the product to warm up at room temperature.

If your item is melted due to the hot summer weather, all you have to do is place it in the refrigerator for a bit and it will re-solidify. Our body butter and hair growth oils may not appear full in the jar after they have melted, but you are not receiving less product, it's still the same amount you would have received in a full jar if the product had not melted. Please remember, that melting does not affect the quality or benefits of our oils and butters. So no worries...they are still safe to use.

We cannot accept any returns on products affected by the weather, or left outside to melt, and will not provide an exchange or refund. We will inform you of your shipping and tracking information when we ship your order. Please make sure to check your tracking often for the delivery status.

Customs Statements, EU Customers and Import Taxes:

Intrinsically Crowned is not liable for packages refused or held by customs for delivery. Please contact your customs office and inquire about import regulations and restrictions before placing your order. 

Please be familiar with Customs policies for your specific country before ordering. Customs regulations differ by country and not knowing their regulations may result in your order incurring high import duties, the delivery being delayed or even returned. 

Please check with your Customs office to see if your country permits the shipment of the products you are planning to order from us, and if any additional licenses or permits are needed.

My order did not reach me on time. Can I return it? Sometimes there are delays in transit times across all of our shipping carriers, and these will increase during the holiday season. We cannot guarantee that a shipment will arrive by a specific day, even if the tracking provides an estimated delivery date. 

We have had cases where a shipment is significantly delayed and shows as unscanned even if it was shipped. You will definitely get your shipment, but we are in no position to guarantee the timeline. 

We cannot refund or cancel orders if they did not reach on time. If your order did not reach on time, please contact us and the shipping carrier. We try our best to work with you but don't control shipping. Please understand, NO returns are accepted for shipping delays.

Cancellations: Request a cancellation within 2 hours of purchase.

Engraving Guidelines: For engraving purposes, we are only able to engrave what the customer types. Please understand due to the nature of our custom products, Intrinsically Crowned is not responsible for any mistakes that were typed to us, and no returns are allowed. Please be sure to double check personalizations before placing order.

Do you accept returns, exchanges or alterations after delivery? Due to the custom nature of the item we do not accept returns, exchanges or requests for alterations after delivery. We ask that you communicate any specific requests through our message conversation during the order process. We only know about a preference or request if you specify it in your message. We will always do our best to accommodate your requests!

Do you send photos before you ship items? Due to the high volume of orders that we create and ship every day we are unable to send photos or create mock-ups before production and shipment. 

How do I make sure you match my color theme exactly? The best way to make sure that your colors are matched as closely as possible is to send a) photos or b) links to items or colors that you're trying to match. You can send photo attachments both before and after you place an order.

Do you offer refunds under any circumstances? There are no refunds since every item is custom. If an item breaks in shipment we have insured its value up to $100 and you can submit the claim to USPS online to ave that insurance amount sent to you as a check in the mail. If you would like more than $100 of insurance please let us know at the time of purchase. Note that when submitting an insurance claim You MUST have photos of the item and the box/packaging and you must retain the box/packaging to take to the post office if proof of damage is required. Shipping insurance MAY also require that the customer take the damaged item to a waste yard for disposal and obtain proof of disposal. Note that any damage must be reported to our shop within 48 hours of the package arriving.

Custom and personalized orders All orders will be processed in our standard 3-7 business days.

What if my package is delayed/lost in transit or stolen? Intrinsically Crowned Store is not liable for packages that are delayed in transit, lost by the shipping carrier, or stolen-- all circumstances which are beyond our control. Once we hand your item over to the shipping carrier it is their responsibility to deliver the item-- please contact the shipping carrier directly regarding delays or lost packages. If you suspect mail theft you can obtain the GPS coordinates of the last scan point from the shipping carrier and file a mail theft report with your local police department.

If a sale starts after I place my order will you refund the difference? The price paid is the price of the item at the time of your order. For example, if the item is in a 10% off sale a week after you order we do not go back and refund all previous customers that 10% off amount.

What if my item is returned to the sender/seller after it's shipped? If a customer's order is returned to the sender/seller for ANY reason the customer is responsible for paying for re-shipment.

I think I had an allergic reaction? How can you help me? If you are allergic to any of these ingredients, please don't use this product. Intrinsically Crowned is not liable or responsible for illness or allergic reactions. 

Please do a skin test if you are unsure.

My item was melted when I received it. What do I do?  Shipping during hot weather may cause melting, but don't worry, this will not alter the quality of the item. If you receive an item that has melted due to the hot summer weather, all you have to do is place it in the refrigerator for a bit and it will resolidify. 

Our whipped butter may not appear full in the jar after they have melted, but you are not receiving less product, it's still the same amount you would have received in a full jar if the product had not melted. Please remember, melting does not affect the beautiful nourishing benefits and the products are still safe to use.

We cannot accept any returns to products affected by the weather, and will not provide an exchange or refund. 

My item was frozen when I received it. What do I do?  Shipping during cold may cause freezing, but don't worry, this will not alter the quality of the item. If you receive an item that has frozen, simply allow time for the product to heat up at room temperature.

Our whipped butter may not appear full in the jar after they've frozen, but you are not receiving less product, it's still the same amount you would have received in a full jar if the product had not frozen. Please remember, freezing does not affect the beautiful nourishing benefits and the products are still safe to use.

We cannot accept any returns to products affected by the weather, or left outside, and will not provide an exchange or refund. 

Can I re-sell your products? If you are interested in re-selling our products, please contact us directly.