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Returns/Refunds/Exchanges

We want all of our customers to be happy with their purchases. If you purchase one of our regularly stocked products (not custom – see below regarding custom products) and are not happy with it, please contact us as soon as possible. Returns are accepted on a case-by-case basis.

We do not offer returns, refunds, or exchanges on custom orders unless there has been an in-house error. Custom orders would be considered a product that you have requested a specific blend of colors, embellishments, names, phrases, logo, etc., that is outside of what our regularly stocked products are. Custom orders may also include products that have custom names or sizes, even if the product itself is a stock item. If you are sent the wrong product we will correct the problem right away.

Shipping Procedures
There is a minimum of 48 business hour turn-around time for processing and shipping in-stock items. Custom sublimation products may take up to 1 week for turn-around (epoxy tumblers may take 2 weeks depending upon design and custom requirements). Shipping times vary due to the size of the project and the type of materials that we need to use. This is due to the varying curing times required for each type of product (resins, glues, epoxy, etc.). We make every effort to get orders processed and shipped ASAP. However, at certain times of the year (ex. Holidays) delivery times may be extended due to higher demand and longer shipping times from shipping carriers. In addition, if in-stock AND custom orders are placed on the same order they will all ship at one time once the custom items are ready.

Please be sure to provide a shipping address that generally has someone present that can accept delivery. We are not responsible for packages that are left outside by any mail/package carrier. Nor are we responsible for packages that are not picked up or alternate delivery arrangements made once notice is left by the carrier about an attempted delivery of a package.

Any errors must be reported within 7 business days of delivery of the package (we use tracking information to determine delivery dates of orders). Please check your packages carefully when they arrive.

We generally use USPS Priority Mail or First Class with tracking information. However, we reserve the right to use the carrier service of our choice. If a specific carrier is requested additional fees may be charged. Shipping costs are calculated based on real-time USPS rates that are calculated based on the shipping weight of the order. 

Wholesale
Although we do accept larger orders on items like pinback buttons and some keychains/magnets, we are not accepting wholesale orders at this time.

International Orders
At this time we are only shipping to addresses in the United States. We are not currently shipping in territories of the USA (Guam, Puerto Rico, or Virgin Islands). And we are also not currently shipping to Canada. But, we will keep you posted as these options become available.

Payments and Payment Types Accepted
We currently accept Visa, Mastercard, American Express and Discover credit cards, and PayPal. Cash and checks are only accepted at local events where we are set up as vendors. Orders are not shipped without payment in full. Custom orders will not begin production without payment in full. If making payment via check, your order will not begin production or ship until payment funds have cleared our bank.

Payments will appear on your bank statement as either GoImagine-Kraft Kubby Creations or GoImagine-KKC

Copyright and Trademark
No information on this website, our social media accounts, or any other printed literature, etc. may be reproduced in any way without prior written permission. All website graphics, designs, and images are copyright Kraft Kubby Creations unless otherwise noted. This includes, but is not limited to: website content, website graphics, website images, all company-provided literature, catalog, brochures, etc. At times we do utilize graphics, tubes, and other types of images from purchased memberships or license agreements with various graphic design and stock image companies. These images may be incorporated in some of our final product designs and/or used to create literature, labels, etc. presented in the Kraft Kubby Creations product line. The individual elements have copyrights that are held by various companies and/or artists. 

Privacy Policy
Thank you for choosing to be a part of the Kraft Kubby Creations community. We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about our notice or our practices with regards to your personal information, please contact us at kraftkubby@gmail.com.