Preemie Outfit

I DO NOT ACCEPT CANCELLATIONS  

• If it is a ready to ship item, then your order has been taken it off the shop, which keeps someone else from purchasing it
• Once an order is placed I order any supplies needed to fill your custom order, usually within one to three hours of you ordering.   

EXCHANGE/RETURN DETAILS

• I do not accept returns or exchanges on custom made items, unless we made a mistake. If there was a mistake made you must contact us within 3 DAYS of receiving your item, with pictures, and we will discuss the options.
• IF your item does not arrive, check the tracking number you received when it shipped. I have tracking on every order I ship and will be able to see if it was delivered or not, unless it is sent internationally. I can only send you the tracking details that I have, which should be the same information you have from the tracking that is sent when your order is shipped. 
• I strive to take pictures accurately showing the colors of each item, however I cannot control what you see on your monitor/phone. Every device is different, so if you have any questions about colors please ask before placing your order. 
• If the item you receive is damaged; please immediately take photos and contact me. Your item will be shipped with USPS insurance and they will require proof for me to file a claim with them.
• If you have purchased any of my digital patterns, I strongly suggest you always keep a backup of digital files. I use Dropbox for all of my file backups. -->http://db.tt/BTVWzr0V

• ALL DIGITAL SELLS ARE FINAL
  • Please read description and view photos well before purchasing
  •  Please understand I do not offer additional support for digital scrapbook pages or graphics.
  • For Crochet Patters, if you have a suggestion for a change or additional information that I should add to help it be understood better, please feel free to contact me with this information. I truly appreciate it!

• SHIPPING
  • I use calculated shipping, so shipping is already combined when you purchase more than one item to one address, I cannot offer any more of a discount. 
  • I ship limited internationally. My cart is set to calculate shipping based on your address.

• PROCESSING TIME
• The time it takes to complete your order (if made to order) before I can package to ship. This will vary based on how many orders are ahead of you and the time of year.

• ADDRESS CHANGE
  • If you entered the wrong address when filling out your order, don’t panic, but please DO contact me ASAP to correct the address. If, however, I have already shipped your package, it will be your responsibility to contact USPS and if the package gets sent back to me, you will need to purchase another shipping label to have it sent out again. 

• TRACKING

  When your order ships you should receive an email that includes your USPS tracking number

• OTHER SHIPPING NOTES

  Once I take your package to the Post Office, the speed in which you receive it is out of my control. Please keep in mind that USPS is a stand alone business and I have no control over their policies.

  As much as I wish I did, I have no control over the mail. You will see all of the same tracking information that I see. I do not refund or replace due to shipping issues or mishaps. Postal insurance will cover that, but you will be required to show proof of damage or a police report in the event of porch piracy.

• CUSTOMS/DUTIES/TARRIFS
  • Customers are responsible for all customs and duties due. If a package is returned for any reason it will not be re-sent unless the customer pays to have it reshipped.