Dog photo rubber coaster set

Processing times:
My processing times vary, but typically I can get your non-custom order out in 1 or 3 days (not including weekends). Custom orders may take longer as I need your feedback and you must authorize the final mockup before I can print and ship. It takes as long as our collaboration takes for your perfect design!

Returns, exchange or cancellation details:
I accept returns, exchanges and cancellations (exception on a custom item). All return postage is paid for by customer. If you are returning an item, it must be in sellable condition unless there was an error on my part. Follow these guidelines for returns: Contact me within 5 days of delivery; Ship items back within 7 days of contacting me; Request a cancellation within 5 hours of purchase. 

Because of the nature of custom items, unless they arrive damaged or defective, I cannot accept returns for custom or personalized orders. I will print exactly what you approved, so pay particular attention to typos or errors.

If your item is received damaged, I will refund you the amount of the item, provided you send me photos documenting the damage. If we go through the post office's insurance method, you must photograph (AND KEEP) the damaged box and the damaged item and send me a copy of the photos to fulfill the USPS requirements. Hang on to the box until the issue is resolved as the post office might require it. No refunds will be made without this proof. 

Returns will only be accepted IF the item is still in new condition (buyer pays for the return shipping and the buyer contacts me before shipping back).  

Shipping:
I ship first class mail (tracking is automatic) via United States Postal Service. In the fall of 2021, the USPS raised rates and purposely slowed its delivery system as part of its business strategy. I understand the frustration that these delays may cause. Since I have no control over the USPS, I cannot issue a refund while your package is in transit. USPS considers a package lost after 30 days. I will do my best to track down your package if it gets hung up in the "in transit" black hole. Please convo me with details and I'll get on it pronto.

Disclaimer:
Note that computer monitors vary in the way they represent color. What you see on your screen may differ slightly from the art piece you receive. Tiles may have dimples or slight bumps from the glazing process and those should not be considered flaws. Variations in color are to be expected and appreciated as part of the hand-made process.

Copyright Taylor Jones 2021. No images, photos or designs may be used without written consent from photographer Taylor Jones.

Privacy:
To fulfill your order, you must provide me with certain information (which you authorized GoImagine to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order, for example), if you contact me directly.

I rely on a number of legal bases to collect, use, and share your information, including:* as needed to provide my services, such as when I use your information to fulfill your order, to settle disputes, or to provide customer support;* when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list;* if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and* as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services; and 2) Compliance with the GoImagine Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the GoImagine Seller Policy and Terms of Use.Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:* GoImagine. I share information with GoImagine as necessary to provide you my services and comply with my obligations under both the GoImagine Seller Policy and GoImagine Terms of Use.* Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies and the post office. I will share your personal information with these third parties, but only to the extent necessary to perform these services.* Business transfers. If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.* Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period: 6 years.I may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, I may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If I am deemed to transfer information about you outside of the EU, I rely on Privacy Shield as the legal basis for the transfer, as Google Cloud is Privacy Shield certified.Your RightsIf you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:* Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.* Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.* Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.* Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

How to Contact Me. For purposes of EU data protection law, I, Taylor Jones, am the data controller of your personal information. If you have any questions or concerns, you may contact me at HueDewPhoto@gmail.com.