Hi There!!Welcome,Welcome!We've Taken A Moment To Make Our Shop Announcement A Guide For A Break Down Of Information And Covering Common Questions, For An Efficient Ordering Experience.Small, Mom N Pop...Husband N Wife..2 Man Band..With An Occasional Helping Hand From Our Daughters/Daughters In TrainingOur Business, Is Our Heart...
Listings/Furniture/Merchandise...Most Everything Is Made To Order, In The Order They Are Received..The Furniture Listings Are A Demo Photo.All Listings Provide A Detailed Description, We Encourage Everyone Read The Item Details Fully Prior To Purchase..This Helps Cut Down On Any Confusions.We Carry 8 Colors In Our Paint Inventory..You Can Choose A Color, With Or Without Distress. The Notes Section Upon Ordering, Is Where You Can Type Your Preference.In The Past We Welcomed And Accommodated Most "Custom" Sizes And Designs.Unfortunately..Due To The High Volume Of Orders On Our Regularly Offered Sizes And Designs, We Are Unable To Accommodate The Additional Daily High Volume Of Custom Size/Work Requests On Top Of That, At This Time.
LEAD TIMESBeing A High Volume Shop...With Orders Pushing Over 150 At A Time.. We Are An Estimated 4 to 8 Weeks On All Incoming Orders, Until Each Order Would Be Built, Painted, Aged, Dried And Ready To Ship.The Last Week Of Each Order Is The Drying Time.With High Order Volumes, It Is Unlikely For An Order To Ship Before The Estimated Lead Times..You Will Receive A Ship Confirmation When Your Order Is Completed.You Can Also Click On The Shipping Details To See The Current Estimated Lead Times, Prior To Purchasing..Lead Times Can Slightly Vary...If Your In The 4 to 6 Week, And 180 Orders Are Before Your Order, And Some Of Those Are Customers With Several Pieces On One Order, This Can Change The Ship Times By A Few Days..We Say Estimated Being It's Impossible To Narrow Down To The Exact Day When Anything Can Happen In That Time Frame..Delay Examples...Materials Backordered...Weather..Illness (It's Just Us 2 Folks)Delays Are Not Typical, Should They Occur, We Would Send A Message Informing You, With An Explanation.Lead Times Noted In The Shipping Details On Each Listing, Is Often Overlooked, And Can Lead To Confusion. Rest Assure We Are Working Diligently On Each Order That Comes In...Every Order Is As Important As The One Before.
BEHIND THE SCENES...6 Days At A Min. Of 12 Hours A Day.. Is Filled With Building, Painting, Packing, Arranging Freight /Independent Carriers For Large Furniture, And Answering Incoming Questions.1 Day Is Our Supply Runs, And Finally Home Chores. We Run A Tight Knit Schedule To Reach Those Estimated Ship By Dates.
Messages...We Typically Respond To Messages Before We Begin Our Work Day, During Lunch Breaks, And At The End Of The Night While We're Packing. When We Have An Over Abundance Of Incoming Messages..We Typically Start Back Up, Responding The Following Day..Common Messages...When Will My Order Ship?By Checking Your Purchase Date, And Adding 4- 8 Weeks From That Date, Will Help In Knowing Your Estimated, Remaining Time Frame..Your Recept Will Provide This Information.. If You Cannot Find Your Receipt, Please Reach Out, We'll Update You And Send A Copy To You.
PHONE NUMBERS...Super Duper Important..When We Are Arranging Freight And Independent Carriers To Pick Up Your Piece, Without A Phone Number, We Cannot Ship The Piece..The Drivers/Carriers, Need To Reach Out, To Arrange Delivery..This Will Cause A Delay In Time Frames.We Often Send Out Reminders To Customers, We're In Need Of A Phone Number, And The Messages Have Gone Unanswered. To Keep Everything Moving Along In A Timely Manner For Both Us And The Carrier..This Is Super Duper Important.Upon Purchasing, In The Notes Section, You Can Leave Your Best Contact Number..A Back Up Number Is Great As Well..If You Miss The Call, It Is Equally Important To Return The Call To The Driver/Carrier..As They Map Out Their Runs/Deliveries.
YOUR ORDERFor Quality Assurance, We Photograph Each Order When It Is Completed. A Series Of Photos Are Taken, With Your Shipping Label Or Freight Paperwork.Before They Are Packed, Pre Packed And The Final Pack...Unless Your Order Is Traveling With An Independent Carrier Blanket Wrapped to Your Door, Or A Pick Up, We Then Photograph The Final Piece Itself.
RECEIVING YOUR ORDER...This Section Is Very Important...Fed-Ex Or Postal Delivery...As We Take The Time To Properly Pack Your Order, Should Fed-Ex Or The Post Office, Fall Short In Properly Handling Your Package, And Cause A Damage..There Is A Damage Protocol To Follow.1. Contact Us Immediately2. Keep ALL Packing Materials Until A Claim Has Been Filed3. Send Us Photos Of Your Damage, Packing Materials, Label..We Will Combine Those Photos With All The Pre-Ship Photos We Take And Open A Claim To Hold The Carrier Accountable.FREIGHT...When The Driver Delivers Your Pallet...Inspect The Entire Box, All Sides, Top And Bottom...Should There Be So Much As A Small Knick, Or Dent Anywhere On That Box, Upon Signing Off On Your Delivery...You Must Write...Box Damaged..This Does Not Mean The Piece Received Damage..But Should That Be The Case..The Freight Company Will Be Held Accountable...If You Sign Off Not Stating Box Damaged, And There Is Damage, The Freight Company Will Not Honor The ClaimWe Are 3 In 2,800 With Freight..Knock On Wood...Same As Above..Contact Us Immediately..Take Photos..Keep All Packing..We Will Combine Our Photos With Your Photos..And File A Damage Claim.
If You Are In Need Of Assistance, Please Reach Out, We Are Here For You!We Look Forward To Creating Your Piece!
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