Peony Pink Elegant Flower Brooch Organza Pin Handmade Gift for Mom Bride Dress Accessories Birthday gift

RETURNS and EXCHANGE POLICY

Please note, we do not accept returns or exchanges for flower brooches and chokers. However, we do accept returns for all other items in our shop within 7 days of delivery.

All items must be returned in undamaged, unaltered, and original condition. If an item is received damaged the seller reserves the right to deduct these costs from any refund that may be given.

Items being returned must be shipped with a tracking number. Buyers are responsible for all return shipping costs.

We urge you to insure the package as we are not responsible for loss or damage. Please notify us of your intent to return the item prior to shipping.

Can I get a return shipping label?

Buyers are responsible for all return postage on items they wish to return. Please review the details of the return policy prior to placing your order.

CANCELLATIONS 

 Buyers may request to cancel their order within 24 hours

 SHOP PRIVACY POLICY

We will only use your contact information for official business purposes only, such as: paying taxes, shipping your order, and communication with the buyer. 

 ADDITIONAL AND FREQUENTLY ASKED QUESTIONS

 Are delivery times guaranteed? 

No. We make and send your order as fast as possible, but we have no control over when USPS delivers packages. When USPS marks a package as delivered we are limited in the information that we get from the post office. If you have a problem with delivery of your package, please contact your local post office directly for the most up to date information.

 I haven’t received my package, can I get a refund? 

If USPS has marked your package as delivered, but you haven’t received it, you should contact your local post office to find out the exact location package was delivered to. If the package was delivered to the wrong address, USPS have to assist you in getting the package back. 

In situations where a package was in fact delivered to your address, but you cannot find it, we are unable to refund. You should contact your local post office and police department and report the package as stolen.

If a package wasn’t delivered and tracking shows it as not delivered, please contact us.

Please note that some packages may require signature confirmation, so please contact your postal service to ensure that they are not holding the package.

Do we hold orders? 

No, we are unable to hold orders. Once you place your order, it will be processed and shipped in the time frame stated in the listing. 

 CUSTOM AND PERSONALIZED ORDERS

At this time custom orders are not available. If you have a question about an item, please don't hesitate to message us.

Jewelry sizing details
Please be certain that you order the correct ring size. We do not offer resizing services. Local jewelry stores are a great place to determine your ring size. 

Check to make sure you are ordering the correct length or size bracelet or necklace when you place your order. Should you have questions about sizes, please feel free to contact us. We are happy to answer any questions you may have.

CARE INSTRUCTIONS

Written care instructions are included with each order. 

Your handcrafted jewelry is very delicate, please wear it with care. 

It is not recommended you wear your jewelry during any activity which could cause damage. 

Remove your jewelry prior to sleeping. 

Your handcrafted jewelry piece should not be exposed to cosmetics, lotions, or perfumes. 

Our sterling silver should be stored in a plastic bag to minimize tarnishing. 

Our handmade jewelry is for adults only and not made for children to wear.